Shipping Policy

• There are zero hidden charges when you purchase Helix labs online. The price you see on the Final Checkout page is exactly what you pay.
• You may use Credit cards/Debit cards, Internet Banking, e-wallet, and Cash on Delivery to make your purchase.
  Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it.
• You will receive an email containing the details of your order when the Helix lab receives it and confirms the same. In this mail, you will be provided with a unique Order ID, a listing of the item(s) you have ordered, and the expected dispatch or delivery time.
  You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
• You can review the status of your orders and other related information in the ‘My Account’ section Tracking Orders In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
• An SMS and email are sent when the order is Ready to Ship / Shipped. Kindly check the SPAM and do not mark the emails in spam to receive the continuous notification.
• All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery. Additional charges may apply for Cash of Delivery, however the same shall be included in the final Checkout page.
• Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who will be receiving the COD order.
  Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

• Please check your bank/credit card account to first ensure that your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
  In case of a payment failure, please retry to ensure that information passed on to the payment gateway is accurate i.e. account details, billing address, and password (for net banking) Your Internet connection is not disrupted in the process.
  We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 4-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
  As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of our website www.helixlabz.com. Online tracking usually goes live within 24-48 business hours post shipping.